Personalised products take time to research, create, print and ship. Please allow 30 days for your item to arrive at your door. However most of our orders arrive much quicker than this.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into several parts:
- Processing time for non-personalised items: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and their shipping dept process the orders, which takes an additional 24 hours.
- Shipping time : This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. UK orders are arriving within 2-3 weeks most of the time. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. Our policy is 30 days before refund can be requested.
- As a standard we always ask that you allow 30 for delivery wherever you are in the world. We've never failed to dispatch one order but if you have any queries just get in touch.
Please note: If you purchased an eBook or other digital / software products these are delivered instantly via email to the email address you entered during checkout (this could be your PayPal email if you used PayPal as your method of payment).